Partnering With Law Enforcement

ecoATM kiosks provide a safe, secure and innovative way for consumers to recycle their used or broken mobile devices. Our commitment to and collaboration with law enforcement is unparalleled across the buyback industry and a partnership we’re very proud of.   We have invested a significant amount of effort and resources, while listening to our law enforcement partners, to implement several layers of technology and processes to reduce the likelihood that an ecoATM® kiosk will buy a stolen device.   In communities all across the country, ecoATM is helping law enforcement identify and capture cell phone thieves and reunite victims of cell phone theft with their stolen property.

Security Features and Processes

To learn more about our security and fraud prevention processes, visit Kiosk Security.
  • 3 HIGH RESOLUTION CAMERAS

    A remote attendant verifies and approves every transaction through the cameras in real-time. The cameras also capture multiple images of sellers.
  • NIST* COMPLIANT BIO-METRIC DEVICE

    Where required by law, we equip our kiosks with NIST compliant bio metric devices to capture a valid thumbprint. The thumbprint is included on each transaction report we provide to law enforcement.
  • DEVICE SECURITY CHECK

    The serial numbers of valuable devices are collected and verified through the service CheckMEND** to confirm a device hasn't been reported lost or stolen in that database.
  • STATE OF THE ART ID VALIDATOR

    A valid government issued ID is required for every transaction. Photos of the actual ID are captured and added to every transaction report.

WATCH LIST

The list is tailored to law enforcement needs and can include customer bans and flags of customers and/or devices.

*The National Institute of Standards and Technology, or NIST, is a non-regulatory federal agency that is responsible for developing information security standards and guidelines, including minimum requirements for federal information systems.

**CheckMEND is the US's largest source of mobile device history, compiling data from the FBI, insurers, carriers, and retailers as close to real-time as possible. Learn more at CheckMEND.com.

Have a Question for our Regulatory Affairs Department?

Visit our Law Enforcement Contacts Page.