Partnering With Law Enforcement

ecoATM provides a safe, secure and innovative way for consumers to recycle their used or broken mobile devices. Our commitment to and collaboration with law enforcement is unparalleled across the buyback industry and a partnership we’re very proud of.   We have invested a significant amount of effort and resources, while listening to our law enforcement partners, to implement several layers of technology and processes to reduce the likelihood that an ecoATM kiosk will buy a stolen device.  In communities all across the country, ecoATM is helping law enforcement identify and capture cell phone thieves and reunite victims of cell phone theft with their stolen property. 


Security Features and Processes

Click here to watch a quick video that details our security and fraud prevention processes.
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Step 1

Human Validation

It’s often thought that ecoATM operates completely on its own, but that’s untrue. Every ecoATM transaction is carefully monitored by real-time humans. These ecoATM employees visually verify that every customer matches the photograph on their ID and has provided their  thumbprint at the kiosk before the customer can proceed.


Step 1

ID Scan and Validation

To complete a transaction, ecoATM customers must present a valid, state-issued ID to the kiosk, and they must be over the age of 18. We use state of the art ID scanner and validation software that not only photographs the ID, but it validates authenticity by examining the ID for holograms, watermarks or other specific authentication methods used across the country. Customers cannot proceed or be paid without a valid ID.


Step 1

Thumbprint Capture

In addition to having a valid ID, ecoATM customers must provide a valid thumbprint. ecoATM uses the newest thumbprint reading technology to ensure a valid thumbprint is captured during every transaction. The software validates the captured thumbprint to make sure it is legible and acceptable by industry standards. Customers cannot proceed or be paid without a valid thumbprint.


Step 1

Reporting Transactions

ecoATM voluntarily reports all transactions in any fashion requested by law enforcement including mail, fax, searchable databases, LeadsOnline or Business Watch International (BWI), or other reporting mechanisms.


Step 1

Requested Materials

ecoATM is happy to provide full cooperation when contacted by local law enforcement. We can:

  • Return lost or stolen devices
  • Provide transaction reports and details

Step 1

30 Day Hold

ecoATM voluntarily holds all inventory for a minimum of 30 days from the collection date before moving the devices to our buyers from our offices in San Diego, California. ecoATM follows any applicable laws that require longer holding periods for select locations.


Step 1

Returning Stolen Devices

ecoATM responds quickly and diligently to any request from law enforcement to research and/or return any reported stolen items that may have been collected by ecoATM. Our top priority when working with police officers is to return stolen phones to victims of theft. If you have questions regarding a stolen phone case, please contact Customer Service.


Have a Question for our Regulatory Affairs Department?

Sean Flaherty

Regulatory Affairs Counsel

Direct: 858-766-7250

Email: Sean.Flaherty@outerwall.com

Nicole Wagner

Regulatory Affairs Council

858-766-7235

Email: Nicole.Wagner@outerwall.com