Partnering With Law Enforcement

ecoATM provides a safe, secure and innovative way for consumers to recycle used cell phones. We set the standard across the nation for the highest level of transparency and cooperation with law enforcement.

EcoATM is committed to establishing lasting and collaborative relations with our law enforcement associates. We have implemented extensive security features and processes to deter the sale of any stolen device. We also provide detailed information to law enforcement about each and every transaction, and in the rare case that a stolen phone does make its way into our kiosk, we also provide law enforcement with the information and evidence they need to prosecute the individual and return the stolen property to the victim, promptly upon request and without the need for a subpoena. In communities all across the country, ecoATM is helping law enforcement track down and capture cell phone thieves—and reunite victims of cell phone theft with their stolen property.

Security Features and Processes


Step 1

Human Validation

It’s often thought that ecoATM operates completely on its own, but that’s untrue. Every ecoATM transaction is carefully monitored by real-time humans. These ecoATM employees visually verify that every customer matches the photograph on their ID and has provided their  thumbprint at the kiosk before the customer can proceed.

Step 1

ID Scan and Validation

To complete a transaction, ecoATM customers must present a valid, state-issued ID to the kiosk, and they must be over the age of 18. We use state of the art ID scanner and validation software that not only photographs the ID, but it validates authenticity by examining the ID for holograms, watermarks or other specific authentication methods used across the country. Customers cannot proceed or be paid without a valid ID.

Step 1

Thumbprint Capture

In addition to having a valid ID, ecoATM customers must provide a valid thumbprint. ecoATM uses the newest thumbprint reading technology to ensure a valid thumbprint is captured during every transaction. The software validates the captured thumbprint to make sure it is legible and acceptable by industry standards. Customers cannot proceed or be paid without a valid thumbprint.

Step 1

Reporting Transactions

ecoATM voluntarily reports all transactions in any fashion requested by law enforcement including mail, fax, searchable databases, LeadsOnline or Business Watch International (BWI), or other reporting mechanisms.

Step 1

Requested Materials

ecoATM is happy to provide full cooperation when contacted by local law enforcement. We can:

  • Return lost or stolen devices
  • Provide transaction reports and details

Step 1

30 Day Hold

ecoATM voluntarily holds all inventory for a minimum of 30 days from the collection date before moving the devices to our buyers from our offices in San Diego, California. ecoATM follows any applicable laws that require longer holding periods for select locations.

Step 1

Returning Stolen Devices

ecoATM responds quickly and diligently to any request from law enforcement to research and/or return any reported stolen items that may have been collected by ecoATM. Our top priority when working with police officers is to return stolen phones to victims of theft. If you have questions regarding a stolen phone case, please contact Customer Service.

Have a Question for our Regulatory Affairs Department?

Paul Cashman

Regulatory Affairs Specialist


Nicole Wagner

Regulatory Affairs Council