• What is ecoATM?
  • What devices can I bring to an ecoATM?
  • How does ecoATM determine pricing?
  • How does ecoATM pricing compare with selling my phone online?
  • Does ecoATM accept accessories, like chargers?
  • Does my device have to be charged before I visit ecoATM? If so, should I bring my own cord to charge it?
  • What happens to my device once I’ve ended my transaction and it’s in the ecoATM?
  • Is it true that ecoATMs operate totally on their own, without any humans involved?
  • How do you work with law enforcement?
  • What steps have you taken to protect my stolen phone from being sold at an ecoATM?
  • Can I buy or franchise an ecoATM kiosk?
  • How can I recover an item I placed in the bin accessory accidently?
  • How can I inquire if my missing or stolen device was sold to ecoATM?
  • How can I recover a device I sold to ecoATM?
  • What forms of identification cards are accepted by ecoATM?
  • Does my device need to be working to sell it to an ecoATM?
  • How old do you have to be to sell a device to ecoATM?
  • Can I get my phone back if I don’t like the price?
  • How long does it take to sell a device to an ecoATM?
  • I want to become one of your buyers, what do I do?
  • How do I find my nearest kiosk?
  • My local kiosk is out of service, what do I do?
  • There is no kiosk in my area, what now?
  • What is ecoATM?

    ecoATM is a fast, safe and convenient way to recycle your cell phone, MP3 player, or tablet for instant cash!

    What devices can I bring to an ecoATM?

    We currently accept cell phones, MP3 players and tablets. If you want a device estimate, visit our Devices page.

    How does ecoATM determine pricing?

    ecoATM prices each phone based on:

    • Model
    • Specific condition
    • Value in the secondary markets

    The specific condition of each individual phone is carefully determined by the ecoATM machine vision system, electrical diagnostics, and artificial intelligence system in order to get the best price we can find in secondary markets. For example, a phone with water damage or a broken LCD will be worth less than a fully functional phone, and an older phone will be priced lower than a phone that’s still performing well in the secondary markets. The more popular a device, the more likely it will fetch a higher price.

    How does ecoATM pricing compare with selling my phone online?

    ecoATM shops worldwide channels for the best prices we can find for each individual phone model (we fully vet our buyers to make sure they meet environmental standards). Our prices are competitive with other cell phone buyback services and we accept more kinds of devices than most of our competitors. ecoATM also provides immediate evaluation and payment, unlike online methods that can take as long as 45 days to pay. Additionally when selling online there are often disagreements with the grade of the phone which results in a substantially different offer than the one first quoted. This never happens with ecoATM. Check here to see exactly what we are talking about.

    ecoATM also provides immediate evaluation and payment, unlike online methods that can take as long as 45 days to pay. Additionally, in online selling, consumers “grade” the condition of their own phone and it is often the case that once the buyers disagree with that condition “grading” and in turn offer substantially less than was originally quoted and expected. This never happens with ecoATM.

    Does ecoATM accept accessories, like chargers?

    ecoATM accepts all chargers and other accessories (cases, etc.) for recycling whether they’re working or not, but we cannot pay for the accessories.

    Does my device have to be charged before I visit ecoATM? If so, should I bring my own cord to charge it?

    If your device will charge we recommend charging it before coming to the ecoATM kiosk. This ensures the fastest time and best price at the kiosk, but the kiosk has USB cables which will allow the device to power up and charge during the assessment process if you forget or are unable to locate your charger.

    What happens to my device once I’ve ended my transaction and it’s in the ecoATM?

    The majority of the devices we receive are reused, while the remaining devices are responsibly recycled. Almost all consumer electronics contain toxic materials such as lead, cadmium, mercury, arsenic and a broad variety of other materials that pose a threat to the environment and our health. The best thing we can do for the environment is to extend the usage of existing devices as long as possible so that there is no need to build new devices to take their place. After a device is no longer usable, the next best thing we can do is to responsibly reclaim materials.

    For more on this, please visit our Going Green page.

    Is it true that ecoATMs operate totally on their own, without any humans involved?

    This is false. Whenever someone uses an ecoATM, they are required to present a valid ID, which is then scanned so our team of online attendants (real, live human beings) can check it against multiple photos the ecoATM has taken of the seller in front of the machine. The transaction will be declined if:

    • The person doesn’t match the ID
    • If they’re under 18 years old
    • The ID is invalid

    Though we love and trust our machines, you can rest assured that you are never alone when you’re visiting your local ecoATM.

    How do you work with law enforcement?

    ecoATM collects information about each phone and scans each seller’s thumbprint at the kiosk. This information, along with the photos taken of the seller and their ID are shared with police and sent to nationwide electronic databases like LeadsOnline or Business Watch Internationals’ RAPID system. We also hold all phones at our processing facility for 30 days after the initial transaction, in case we need to return a device to its owner.

    What steps have you taken to protect my stolen phone from being sold at an ecoATM?

    We have worked very hard to make sure that ecoATM is one of the worst places for a thief to bring a stolen phone. Our kiosks have a variety of security features installed, including:

  • Required Photo Scan
  • Required Thumbprint Scan
  • Required ID Scan (verified by live agents back at our headquarters)

  • Once we receive your device at our process center in San Diego, it will be held on our property for 30 days, just in case. ecoATM happily and voluntarily cooperates with law enforcement when requested. If a missing phone does end up in one of our machines, it is returned to the rightful owner, free of charge.

    We want to make sure that you get not only convenience and instant cash with ecoATM, but also a safe and comfortable experience.

    Can I buy or franchise an ecoATM kiosk?

    Not at this time. ecoATM builds, owns, maintains and installs the kiosks in high-traffic retail locations.

    ecoATM has become aware that individuals or entities unrelated to ecoATM are offering to sell, lease or license ecoATM kiosks. Please be advised that ecoATM does not sell, lease or license its kiosks, and has not authorized any individuals or entities to sell, lease or license its kiosks. Please disregard any such offers and report them so that we may take appropriate action to prevent any potential fraud to consumers or harm to our business.

    How can I recover an item I placed in the Accessory Bin accidentally?

    If the item is not a device, we are unable to return it. This is because the item is not traceable, meaning the item doesn't have a unique identifying serial number or equivalent. There are signs surrounding the Accessory Bin, encouraging users to only drop cables, cases or other unwanted accessories.

    However, if it is a device, you will need to contpassact Customer Service to start the process of recovering the device.

    When you contact Customer Service, please be prepared to provide the following information. Without this information, we are unable to assist you.

    • Date device was placed in bin accessory
    • Device’s IMEI or serial number. If you aren’t sure how to find this information watch our video which demonstrates around the 2:00 of playback.
    • Description of the device
    • Full name of the owner of the device
    • Owner’s mailing address
    • Owner’s email address
    • Owner’s phone number

    If we are able to locate your device, our Claims department will contact you with next steps. This includes:

    • The customer mailing in a US Money Order for $20.00. This is for processing and shipping the device back to the consumer.
    • The address that the device should be mailed back to.
    • Your case number, provided by ecoATM.

    How can I inquire if my missing or stolen device was sold to ecoATM?

    You will need to contact Customer Service to start the process of determining if ecoATM has your device. When you contact Customer Service, please be prepared to provide the following information. Without this information, we are unable to assist you.

    • Approximate date the device went missing or was stolen – Please note that if it’s been more than 60 days since the device went missing, the device is no longer available to return to you.
    • Device’s IMEI or serial number. If you aren’t sure how to find this information watch our video which demonstrates around the 2:00 of playback.
    • Description of the device.
    • The full name of the owner of the device
    • Owner’s mailing address
    • Owner’s email address
    • Owner’s phone number

    If we are able to locate your device, our Claims department will contact you with next steps to help return the device to you. These steps include:

    • Having the customer get a police report – this can be obtained from your local law enforcement office. Without this document, we are unable to return the device.
    • Providing a written authorization/release statement from law enforcement - this can be obtained from your local law enforcement office as well. This document ensures the device doesn’t need to be kept for legal or ongoing case reasons. Without this document, we are unable to return the device.
    • Your case number.

    Once we have received these documents, we’ll prepare the device to be shipped back to the address you provided.

    How can I recover a device I sold to ecoATM?

    Only the person that sold us the device can buy it back. You will need to contact Customer Service to start the process of recovering the device. When you contact Customer Service, please be prepared to provide the following information. Without this information, we are unable to assist you.

    • Approximate date the device was sold to ecoATM – Note that if it’s been more than 60 days since the device was sold to us, the device is no longer available to return to you.
    • Kiosk the device was sold at (mall or store address/location). If you are unsure you can view our locations here .
    • Device’s IMEI or serial number. If you aren’t sure how to find this information watch our video which demonstrates around the 2:00 of playback.
    • Description of the device
    • How much did you receive for the device
    • Full name of the owner of the device
    • Owner’s mailing address
    • Owner’s email address
    • Owner’s phone number

    If we are able to locate your device, our Claims department will contact you with next steps. These include:

    • Mailing ecoATM a US Money Order for $20.00 for processing/shipping the device, PLUS the amount you received for the device. The amount you paid for the device is important because we provided you with instant cash for the sale of the phone. In the instance you’d like your phone back, you’ll have to provide us with the same amount to balance out the transaction.
    • The address to ship the phone to
    • Your case number.
    • A copy of the front and back of the identification card used to sell us the device.

    Once we have received these items, we’ll prepare the device to be shipped back to the address you provided.

    What forms of identification cards are accepted by ecoATM?

    Identification is required to validate the identity of the person selling a device to ecoATM. We accept most government or US state issued identification cards except for Military IDs, passports (book), passport cards and enhanced driver's licenses. You must be 18 years of age to transact with ecoATM.

    Does my device need to be working to sell it to an ecoATM?

    No, we take all devices of all shapes, colors, sizes and working conditions at ecoATM. If the device has a cracked screen, water damage, is perfect, or no longer powers on we will give you a price quote.

    How old do you have to be to sell a device to ecoATM?

    You must be 18 years old to sell a device to ecoATM, which is one of the reasons why we require a valid ID as part of the transaction process.

    Can I get my phone back if I don’t like the price?

    During the process of selling your phone to our kiosks, you can get your phone back at any time during our ecoAppraisal. You will know, without having to mail your device off, what your device is worth, and if you like the value presented you can accept it and walk away with instant cash!

    How long does it take to sell a device to an ecoATM?

    It takes about 3 to 5 minutes to sell a device at one of our kiosks. Find a location near you!

    I want to become one of your buyers, what do I do?

    If you are interested in becoming a buyer, please visit our Buyer Information page here.

    How do I find my nearest kiosk?

    There are multiple ways to find the nearest kiosk:

  • Go to our Locator page
  • Download our mobile app. Click on the “kiosk locator” tab to get directions to the nearest kiosk.
  • My local kiosk is out of service, what do I do?

    Our kiosks have very complex technology in them and like any machine they do run into issues which require fixing. If you encounter a kiosk that is out of service, or that goes out of service during your transaction, please contact Customer Service via email at max@ecoatm.com or call our nationwide support number at 858-324-4111. You can also visit the Contact Us page to give us feedback.

    There is no kiosk in my area, what now?

    We are constantly expanding our network to service the most people we can, so please check back soon to see if there is one near you. You can also contact us and let us know if you would like a kiosk in your area.