We currently accept phones, MP3 players and tablets.
ecoATM prices each phone based on:
The price range is significant. While we may not be able to pay for some older models, newer devices can fetch up to $300. The specific condition of each individual phone is carefully determined by the ecoATM machine vision systems, electrical diagnostics, and artificial intelligence system in order to get the best price we can find in secondary markets. For example, a phone with water damage or a broken LCD will be worth less than a fully functional phone, and an older phone will be priced at a lower price than a phone that’s still performing well in the current market.
ecoATM shops worldwide channels for the best prices we can find for each individual phone model (we fully vet our buyers to make sure they meet environmental standards). Our prices are competitive with other cell phone buyback services and we accept more kinds of devices than most of our competitors.
ecoATM also provides immediate evaluation and payment, unlike online methods that can take as long as 45 days to pay. Additionally, in online selling, consumers “grade” the condition of their own phone and it is often the case that once the buyers disagree with that condition “grading” and in turn offer substantially less than was originally quoted and expected. This never happens with ecoATM.
ecoATM accepts all chargers and other accessories (cases, etc.) for recycling whether they’re working or not, but we cannot pay for the accessories.
Your device does not have to be charged, though keep in mind that whether or not the phone powers up will strongly affect how the kiosk prices your device. During its price assessment, ecoATM will offer you the appropriate cord for your device. Once connected, your device can get a small charge if you forget to charge it in advance or lose your original charger, but keep in mind that this will prolong the duration of your transaction.
The majority of the devices we receive are reused, while the remaining devices are recycled.
Almost all consumer electronics contain toxic materials such as lead, mercury, arsenic and a broad variety of other materials that pose a threat to the environment and our health. The best thing we can do is to extend the life of existing devices as long as possible so that there is no need to build new devices to take their place. The next best thing we can do is to responsibly reclaim materials from devices that are truly end-of-life.
For more on this, please visit our Going Green page.
This is false. Whenever someone uses an ecoATM, they are required to present a valid ID, which is then scanned so our team of online attendants (real, live human beings) can check it against multiple photos the ecoATM has taken of the seller in front of the machine. The transaction will be declined if:
Though we love and trust our machines, you can rest assured that you are never alone when you’re visiting your local ecoATM.
Along with the steps above, ecoATM collects information about each phone and scans each seller’s thumbprint at the kiosk. This information, along with the photos taken of the seller and their ID, is shared with police and also sent to nationwide electronic databases like LeadsOnline or Business Watch Internationals’ RAPID system. We also hold all phones at our processing facility for 30 days after the initial transaction, in case we need to return a device to its owner.
We work closely with police on their investigations. Police officers will tell you that we cooperate well beyond what we are required to by law to help them get the data they need to catch thieves.
We’re also honored to work with a law enforcement advisory board made up of retired Chiefs, Commissioners, head detectives, and officers from some of the biggest police and sheriff’s departments in the country who provide us with guidance and ideas on how best to help local law enforcement.
We collect thousands of phones each day and fewer than 1 lost or stolen phone winds up in an ecoATM for every 1,500 phones we collect. But if you do happen to have your phone lost or stolen and it ends up in an ecoATM, we will return it to you at no cost. That is a guarantee.
Not at this time. ecoATM builds, owns, maintains and installs the kiosks in high-traffic retail locations.
ecoATM has become aware that individuals or entities unrelated to ecoATM are offering to sell, lease or license ecoATM kiosks. Please be advised that ecoATM does not sell, lease or license its kiosks, and has not authorized any individuals or entities to sell, lease or license its kiosks. Please disregard any such offers and report them so that we may take appropriate action to prevent any potential fraud to consumers or harm to our business.
If the item is not a device, we are unable to return. This is because the item is not traceable, meaning the item doesn't have a unique identifying serial number or equivalent. There are signs surrounding the accessory bin, encouraging users to only drop cables, cases or other unwanted accessories.
However, if it is a device, you will need to contact Customer Service to start the process of recovering the device.
When you contact Customer Service, please be prepared to provide the following information. Without this information, we are unable to assist you.
If we are able to locate your device, our Claims department will contact you with next steps. This includes:
You will need to contact Customer Service to start the process of determining if ecoATM has your device. When you contact Customer Service, please be prepared to provide the following information. Without this information, we are unable to assist you.
If we are able to locate your device, our Claims department will contact you with next steps to help return the device to you. These steps include:
Once we have received these documents, we’ll prepare the device to be shipped back to the address you provided.
Only the person that sold us the device can buy it back. You will need to contact Customer Service to start the process of recovering the device. When you contact Customer Service, please be prepared to provide the following information. Without this information, we are unable to assist you.
If we are able to locate your device, our Claims department will contact you with next steps. These include:
Once we have received these items, we’ll prepare the device to be shipped back to the address you provided.
Identification is required to validate the identity of the person selling a device to ecoATM.
We accept most government or state issued identification cards except for Military IDs, Passports (book), passport cards and enhanced driver's licenses.
You must be 18 years of age to transact with ecoATM.