Frequently Asked Questions

What devices can I bring to an ecoATM?

We currently accept phones, MP3 players and tablets.

How does ecoATM determine pricing?

ecoATM prices each phone based on:

  • Model
  • Specific condition
  • Value in the secondary markets

The price range is significant. While we may not be able to pay for some older models, newer devices can fetch up to $300. The specific condition of each individual phone is carefully determined by the ecoATM machine vision systems, electrical diagnostics, and artificial intelligence system in order to get the best price we can find in secondary markets.  For example, a phone with water damage or a broken LCD will be worth less than a fully functional phone, and an older phone will be priced at a lower price than a phone that’s still performing well in the current market.

How does ecoATM pricing compare with selling my phone online?

ecoATM shops worldwide channels for the best prices we can find for each individual phone model (we fully vet our buyers to make sure they meet environmental standards). Our prices are competitive with other cell phone buyback services and we accept more kinds of devices than most of our competitors.

ecoATM also provides immediate evaluation and payment, unlike online methods that can take as long as 45 days to pay. Additionally, in online selling, consumers “grade” the condition of their own phone and it is often the case that once the buyers disagree with that condition “grading” and in turn offer substantially less than was originally quoted and expected. This never happens with ecoATM.

Does ecoATM accept accessories, like chargers?

ecoATM accepts all chargers and other accessories (cases, etc.) for recycling whether they’re working or not, but we cannot pay for the accessories.

Does my device have to be charged before I visit ecoATM? If so, should I bring my own cord to charge it?

Your device does not have to be charged – though keep in mind that whether or not the phone powers up will affect pricing. During its price assessment, ecoATM will offer you the appropriate cord for your device. We also have charging stations attached to most kiosks.

What happens to my device once I’ve ended my transaction and it’s in the ecoATM?

The majority of the devices we receive are reused, while the remaining devices are recycled.

Almost all consumer electronics contain toxic materials such as lead, mercury, arsenic and a broad variety of other materials that pose a threat to the environment and our health. The best thing we can do is to extend the life of existing devices as long as possible so that there is no need to build new devices to take their place. The next best thing we can do is to responsibly reclaim materials from devices that are truly end-of-life.

For more on this, please visit our Going Green page.

Is it true that ecoATMs operate totally on their own, without any humans involved?

This is false. Whenever someone uses an ecoATM, they are required to present a valid ID, which is then scanned so our team of online attendants (real, live human beings) can check it against multiple photos the ecoATM has taken of the seller in front of the machine. The transaction will be declined if:

  • The person doesn’t match the ID
  • If they’re under 18 years old
  • The ID is invalid

Though we love and trust our machines, you can rest assured that you are never alone when you’re visiting your local ecoATM.

How do you work with law enforcement?

Along with the steps above, ecoATM collects information about each phone and scans each seller’s thumbprint at the kiosk. This information, along with the photos taken of the seller and their ID, is shared with police and also sent to nationwide electronic databases like LeadsOnline or Business Watch Internationals’ RAPID system. We also hold all phones at our processing facility for 30 days after the initial transaction, in case we need to return a device to its owner.

What steps have you taken to protect my stolen phone from being sold at an ecoATM?

We work closely with police on their investigations. Police officers will tell you that we cooperate well beyond what we are required to by law to help them get the data they need to catch thieves.

We’re also honored to work with a law enforcement advisory board made up of retired Chiefs, Commissioners, head detectives, and officers from some of the biggest police and sheriff’s departments in the country who provide us with guidance and ideas on how best to help local law enforcement.

We collect thousands of phones each day and fewer than 1 lost or stolen phone winds up in an ecoATM for every 1,500 phones we collect. But if you do happen to have your phone lost or stolen and it ends up in an ecoATM, we will return it to you at no cost. That is a guarantee.

Can I buy or franchise an ecoATM kiosk?

Not at this time. ecoATM builds, owns, maintains and installs the kiosks in high-traffic retail locations.

ecoATM has become aware that individuals or entities unrelated to ecoATM are offering to sell, lease or license ecoATM kiosks. Please be advised that ecoATM does not sell, lease or license its kiosks, and has not authorized any individuals or entities to sell, lease or license its kiosks. Please disregard any such offers and report them so that we may take appropriate action to prevent any potential fraud to consumers or harm to our business.