Officer Testimonials


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“I WAS ASSIGNED TO INVESTIGATE A THEFT OF A CELL PHONE AT THE WEST MILWAUKEE, WI WALMART, 4140 W. GREENFIELD AVE, WHEN THE VICTIM EMPLOYEE LOST HER PHONE IN THE PARKING LOT RETRIEVING CARTS. THE VICTIM USED A FRIEND'S PHONE AND THE "FIND MY PHONE" APP AND LOCATED THE PHONE LAST PINGING TO THE WALMART ON BROWN DEER ROAD. I KNEW FROM WORK EXPERIENCE THAT THERE WAS AT LEAST ONE ECO ATM KIOSK AT THIS WALMART, AND CALLED ECOATM TO CHECK FOR THE PHONE. I WAS ADVISED BY ECO ATM THAT THERE WAS A VERY SIMILAR IPHONE TURNED INTO THE KIOSK LESS THAN ONE HOUR AFTER MY VICTIM'S PHONE WENT MISSING. I WENT TO THE KIOSK, CALLED THE NUMBER, AND LOCATED THE PHONE IN THE KIOSK. THE VICTIM'S SCREEN SAVER WAS A PICTURE OF HER, AND I CALLED THE NUMBER AND IT RANG TO THAT PHONE.

THE CUSTOMER SERVICE REPS FOR ECOATM WERE FANTASTIC AND WERE PATIENT WITH ME UNTIL I COULD LOCATE IT.”

Detective Black, Newnan Police Department, Newnan, GA 7/31/19

“A rash of thefts occurred at local area pools where cellphones were being stolen while their respective owners were swimming. Those phones were sold to ecoATM kiosks. The law enforcement assistance team handled all of my requests as soon as possible and went above and beyond the "standard" response typically given by other companies.”

Detective Black, Newnan Police Department, Newnan, GA 7/31/19

“I needed assistance in retrieving the victims phone from the ecoATM matching at Walmart located at 2425 Zero St in Fort Smith. I called the number listed on the machine and I was able to make contact with a very friendly representative who walked me through the process. The victim in this case was happy with the resulting outcome. The law enforcement assistance team handled this matter in a very professional matter and I won't hesitate in the future to contact them again with another incident.
Detective Tobias-Arriola, Fort Smith Police Department, Fort Smith, AR 7/26/19

“Stolen Phone was identified on Leads Online as being sold to ecoATM. I emailed Kele Bigknife. He responded immediately and advised the phone is being shipped to me ASAP. Also the photos and ID presented at the ecoATM are great!”

Detective Dickerson, Tyler P.D., Tyler, TX 7/23/19

“My victim provided her serial number to her stolen cellphone. I imputed the data into LeadsOnline and a match came back. I was contacted by Brandi Loper, Regulatory Affairs Coordinator, in an expeditious manner and was able to advise my victim her cellphone had been located. I appreciate the way the team was so prompt and informative.”
Investigation Services Specialist Stevens, Springfield PD, Springfield, MO 7/23/19

I received a call from a victim that said that his phone was GPS locating at the listed ecoATM. I contacted the number on the ATM and was promptly assisted by one of your reps. I am extremely pleased and surprised at the level and ease of working with your company. It is a nice break to have a company that works with law enforcement instead of against us. Thank You again for your cooperation and the level of professionalism that your reps and company provides!
Detective Moore, Springfield TWP PD, Akron, OH 7/22/19

“I discovered through Leadsonline that a stolen cell phone was turned into the kiosk at our local Walmart. I contacted ecoATM and left a voicemail. I was promptly called back and arrangements were made to have the cell phone mailed to the police department.”

Detective Mustain, Poplar Bluff Police Department, Poplar Bluff, MO 7/19/19

“Vehicle was broken into and victim's iPad was taken. A short time later, the iPad was sold at the EcoATM inside the Mall at Stonecrest. EcoATM's LE assistance was able to locate the transaction and assist me with the information. The team also notified me that the device in question had been shipped back to me so that I could return it to its original owner.”
Detective Justus, DeKalb County Police Department, Lithonia, GA 7/19/19

“I was notified that a stolen iPhone was sold to an ecoATM in Walmart. I contacted Charlyn Reyes and in a matter of minutes she found the transaction, flagged the phone to be delivered to me and blocked the seller from all ecoATM’s.”
Detective Toran, Roseville Police Department, Roseville, MN 7/16/19

“Suspect committed a vehicle burglary and stole the victims phone and wallet. Suspect then used the victims credit cards at several locations and then pawned her phone in a ecoATM. I was able to locate the phone on the Utah state database via serial number. This was my first time working with ecoATM and customer service was very helpful which made it an easy process.”

Detective Griffith, Cottonwood Heights Police, Cottonwood Heights, UT 7/16/19

“The device was stolen from my victim and deposited into an ecoATM by the suspect the following day. The ecoATM representative I spoke with was extremely helpful and flagged the IMEI number, so that the device could be collected and shipped at no cost to the department.”
Detective Bava, Gwinnett County Police Dept., Gwinnett County, GA 7/12/19

“Victim's backpack was stolen. The backpack contained various items including an iPhone 6s belonging to her employer. Several days later the phone was sold at an ecoATM kiosk and I received an NCIC hit from Leads Online. EcoATM's service has been outstanding in this case and I received the phone much more quickly than I thought I would.”
Detective Kelsh, Bellingham Police Department, Bellingham, WA 7/9/19

“This was my first exposure to ecoATM through the new LeadsOnline system. I am still learning the leadsonline software so when following up on a NCIC hit of a stolen phone, I clicked the wrong button and indicated the incorrect phone to be recovered. Regardless, the wrong phone (my fault) was shipped overnight... super quick. Then I realized my mistake and contacted the team back. They gave me super easy instructions and a label to ship the wrong phone back. Super easy business practice, LE friendly... great asset! Well done.”
Detective Antone, Springfield Police, Springfield, OR 7/9/19

“the phones were taken by an employee of ATT he then sold the phones to eco ATM on different occasions. I was able to locate the phone on LEADS on line and verify the phones via IMEI numbers. Contacted ecoATM advised them of what I had phone they were able to locate the phones. The phones were flagged and will be sent to my department for evidence. The suspect had be band by ecoATM very helpful. Once again ecoATM has been very helpful.”
Detective Gray, Richland Police Department, Richland, MS 7/8/19

“My suspect is an employee of a contracted overnight cleaning crew Capitol Hill in Atlanta, Georgia. There were several complaints of cell phones as well as other electronic devices being stolen. After getting a lead on the case that took me to ecoATM, I was able to locate two stolen phones, both pawned by the suspect in question. Thanks to the information collected by the ecoATM and the quick response from their team, I was able to confirm the suspect was behind the thefts, as well as recover one of the phones so far.”
Sergeant Hawkins, Georgia Department of Public Safety / Capitol Police, Atlanta, GA 7/5/19

“Five individuals robbed a teenager in front of his house while using a pistol. They assaulted him and took his phone and wallet. The phone was sold at one of your kiosks. You all provided the phone which was confirmed as the victims by him entering his password. You all also provided photos and a copy of a suspects ID. Thank you for your support.”
Sgt. Maxfield, Warren County Sheriff's Office, Front Royal, VA 7/2/19

“Two unidentified juveniles stole several display phones from the Apple store in the Mall. They distributed the phones to adult subjects who then redeemed the phones for cash at various South suburban ecoATM locations. I found the stolen phones using the LEADS online Pawn database. (The phone serial #s had been entered into LEADS as stolen) I contacted Brandi Loper. She quickly contacted me and after a brief exchange of phone calls and E-Mails, the phones were sent to the Police Station via FED EX. The phones were inventoried at the PD and the store was contacted to retrieve them. The store was unable to make identification of the suspects.

Ms. Loper was very helpful and accommodating. She made the experience quite easy. I wish all my cases could be handled as quickly and efficiently as this one was.”
Detective Johns, Schaumburg Police Dept, Schaumburg, IL 6/28/19

“iPhone stolen from business and one later found to have been sold at ecoATM. ecoATM was contacted and immediately made arrangements to have the phone mailed to the police. They also provided the information on the seller who is now being investigated as a lead in this investigation.

This phone would not have been located without the help of ecoATM.”
Detective Morris, Gilbert Police Department, Gilbert, AZ 6/27/19

“My victim reported that his cellular device had been taken from him on 05/28/2019. My victim was able to provide an accurate IMEI which I subsequently ran through LEADSonline. This resulted in a positive hit confirmation that the stolen cellular device had been sold to an ecoATM located at our local Walmart store. From the time I submitted a claim through LEADSonline to the time I received an email from an ecoATM employee letting me know the phone would be shipped directly to me was less than a few hours. I received my victims cellular device very quickly and it was packaged very secure. I have worked with ecoATM on several cases prior to this one and I am pleased each time I work with them. I just wish every company was this professional and great to work with!”

Detective Blackburn, Wetumpka Police Department, Wetumpka, AL 6/27/19

“A phone was stolen from our local park. The serial number was obtained and entered into LEADS as stolen. I later received a hit through LeadsOnline that the phone was sold through an ecoATM. I received all the relevant information through LeadsOnline then contacted ecoATM. The phone was shipped to me within two days. This process was very easy, and I appreciate all the assistance.”
Detective Wolters, Normal Police Department, Normal, IL 6/27/19

“The complainant's cell phone was stolen from the complainant's vehicle. Detective located the property at ecoATM- Walmart #2667. Samantha Griggs, contacted Detective, after Detective requested a hold on the property. Samantha stated that the property will be mailed to the complainant. Detective was unaware that ecoATM offered this service to the property owner. Samantha explained the process to Detective.
Thanks,
Samantha Griggs, Kele Bigknife, and Brian Fahey, for always helping DPD.”
Detective Jones, Dallas PD, Dallas, TX 6/25/19

“Our stolen item was entered NCIC, original theft was 05-22-19 and the ticket date was 06-13-19. Notification was sent to our agency on 06-20-19. The email was forwarded to me by supervision and I made the contact with EcoATM today (06-24-19) and had a response almost immediately, that the item was held and would be shipped to this investigator. Additionally the seller would be flagged and banned from future transactions”
Corporal Gerber, Broken Arrow Police, Broken Arrow, OK 6/24/19

“We received the cell phone today and gained some valuable evidence from it. I just wanted to thank you for your help once again; without this phone and your speedy help, we wouldn’t have been able to charge three males for the armed robbery against a nineteen-year-old female. Thank you once again,”
Name and Address withheld upon request FL 6/24/19

“Individual was reportedly robbed of money and his phone. He provided the IMEI which was located by LeadsOnline as having been sold in a neighboring city. Your team was very helpful in recovering the device and returning it back so it can be reunited with its rightful owner.”
Detective Pounders, Horn Lake Police Department, Horn Lake, MS 6/21/19

“It was reported to police a cell phone was stolen from the victim while she shopped at a local Walmart. A leads online search for the phone was conducted. I received notification from leads inline the phone had been sold to a local ecoATM. I contacted K. Bigknife and requested he send me the phone if it was still in ecoATM's custody. He immediately responded and advised they did have the phone and he would overnight it to me. The suspect has been identified.”
Detective Torres, Lubbock Police, LUBBOCK, TX 6/20/19

“Leads online contacted me stating there were several phones we had entered NCIC that had shown up through EcoATM. I contacted Lilian Godfrey to inform her of the phones. She responded and had the phones mailed to me to get them back to the owners. She has helped in the past and is always super helpful.”
Detective Wright, Bowling Green Police Department, Bowling Green, KY 6/18/19

“The victim's house was broken into and several electronics were taken. Two of the items were pawned utilizing the ecoATM. ecoATM did a fantastic job of identifying the items and returning them in a very fast manner.”
Detective Day, Virginia Beach Police Department, Virginia Beach, VA 6/15/19

“Victim attempted to sell her cell phone to suspect who in turn paid her with counterfeit money and drove away. The suspect then gave the cell phone to another individual who sold the stolen cell phone at ecoATM. The serial number was verified through Leads on Line. Lillian Godfrey contacted me via email after I placed a hold on the cell phone.”
Detective Daniel, Murfreesboro Police, Murfreesboro, TN 6/13/19

“We were able to check LEADS ONLINE by serial number. ecoATM was very quick to respond to my hold. I have had several cases involving ecoATM and could not ask for more cooperation. They are quick to respond and mail device to me, which in turn allows me to get the item back to the victim. Very happy with the service I have received, could not ask for more! Thank you!”
Detective/Corporal Woodside, Hurst Police Dept, Hurst, TX 6/13/19

“Phone was stolen from a passenger on DART train. Serial number was provided to ecoATM who located the phone to be sold to a kiosk. Kiosk transaction was provided to Detective and phone was sent to Police Department. The suspect made several transactions at the same kiosk and has been blocked from using the machines. ecoATM has always been very helpful and I have had several hits return.”
Detective Robles, DART Police Department, Dallas, TX 6/11/19

“iPhone X was stolen and deposited into an ATM. Remote assistant allowed Law Enforcement Officer to retrieve the phone from the ATM for the victim. Identity of the subject that deposited the phone was emailed to reporting Law Enforcement Officer.”
Police Officer Wright, Lafayette Police Department, Lafayette, IN 6/7/19

“On 6/4/2019, a report was made of a vehicle theft. Inside the vehicle was the victim's wallet and cell phone. The cell phone was then sold to an ecoATM at a Walmart location in Omaha. I received an email from leadsonline.com notifying me of the sell. I placed a hold on the device and within minutes I was contacted by Charlyn contacted me and assisted me with the recovery process. Charlyn was extremely helpful.”
Investigator Craig, Sarpy County Sheriff's Office, Papillion, NE 6/6/19

Cellular phone (iPhone 7) was stolen from Gainesville, Georgia and sold at ecoATM kiosk by an acquaintance of the victim. Upon completion of necessary forms and submitting a letter on our agency letterhead, your office communicated with me. Your office followed up on the stolen cellular phone by providing the identity of the suspect, which confirmed what he had learned during the investigation. The information provided assisted in securing a warrant for the offender and solidifying the case and investigation.”
Senior Sergeant Drossman, Hall County Sheriff’s Office, Gainesville, GA 6/4/19

“iPhone 8 Plus was stolen or found sometime in the early morning hours. It was then sold at the Wal-Mart ecoATM Kiosk a few hours later in Woodburn OR. The phone was never powered on but the transaction was completed for a fraction of the value. A LeadsOnline alert notified of the recovered property and within a few days, I received the seized cell phone. I was able to confirm it was stolen and return the property to the victim. I was also able to make two felony arrests due to the information received and picture quality from the kiosk.”
Name and Address withheld upon request OR 6/19

“On 1 June 2019, I received an email from Leads Online notifying the investigator that a male suspect has used the ecoATM to sell a stolen cell phone. Confirmed the item to be the same. Contacted ecoATM and notified them of the incident. The employee listed below was extremely kind and professional. The process was easy with no resistance. All of my questions/inquiries were answered. The item was taken out of circulation and will be sent to the investigator without incident. Thanks again! The victim was extremely satisfied.”
Detective Smith, Carolina Beach PD, Carolina Beach, NC 6/4/19