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“Victim was eating at the IHOP on 4/25/16 close to the store closing time. After leaving and going to another business location, he realized he had left his phone on the dining table. He tried calling IHOP, but received no answer. Within hours of his phone being missing, he stated that someone was able to bypass his security passcode and was accessing his personal email accounts and his banking accounts. They also reset the passwords and security questions. In addition, his bank advised him some unauthorized internet transactions were attempted but were denied by the bank. Approximately 3 days later someone sold the phone at the ecoATM at Walmart #2005 (which is right around the corner from the IHOP).  By ecoATM having multiple high quality photos of a potential suspect, requiring photo identification and verification of serial numbers our agency was provided with a great lead in this otherwise inactive case. Thanks once again ecoATM for your great service! And thanks for working in conjunction with Leads Online.”

Administrative Assistant, CID Deena Chavis, Kannapolis, NC Police Department


“Cell phone was reported stolen on 7/21/16 @ 0330 hours and later sold by a suspect on 7/21/16 @ 1158 hours. By using LeadsOnline the match was located. After notifying ecoATM representative, the response was quick and very efficient. The representative was provided all case information and the phone was flagged to be shipped to The Seattle Police Department.”

Administrative Specialist II Felicia Montano, Seattle, WA Police Department


“The cell phone was taken from a customer's vehicle, while the customer was getting a system check at a local dealer. Cell phone had been left in the glove box and was discovered by the suspect when he was changing the in-cab air filter. The IMEI number was entered into Leads-on-Line the day the incident was reported. As soon as I received the hit, I notified [ecoATM]. [ecoATM] was very professional and very helpful. I have had to use this service before and have never been disappointed with anyone I have had contact with. Keep up the good work and thank you for your assistance.”

Arkansas – Name & Agency Withheld Upon Request


I wanted to let you know that your cooperation and prompt attention helped Corporal J.E. Kincaid solve the petit larceny case regarding the Galaxy S5 cell phone.  Warrants were obtained and the accused was arrested. Thanks again! 

Brenda Capehart, West Virginia State Police


“ecoATM contacted the school I am assigned to after a cell phone which was turned in had a message to call the school if found. After contacting them I learned someone had sold the phone at a kiosk in Horton Plaza. I did not have any reports of stolen cell phones that fit the description. I emailed [school] staff in March regarding the phone, but no one responded. In the summer, ecoATM contacted me again. I sent out another email to [school] staff. This time a part time staff member contacted me. She had left her cell phone at a fast food restaurant less than a mile away from the school. When she went back to pick it up it was gone. She never reported the cell phone lost or stolen. Through ecoATM persistence I was able to get the phone mailed back to the owner.”

California


“[ecoATM provided] evidence in a stalking case.  A suspect recycled a cellular phone which may contain evidence in an ongoing stalking investigation.”

California - Name & Agency Withheld Upon Request


“We were notified through LeadsonLine by ecoATM that they had received the cell phone which they learned had been entered into NCIC as stolen. We researched and found where 5 cell phones had been reported stolen from a business on 06-29-15. Our Detectives contacted ecoATM and confirmed the information. 3 of the 5 phones were returned and the suspect was charged in the case.”

Captain-Investigations Commander Greg Wipfli, Midwest City, OK Police Department


“Female stole convenience store clerk's cell phone and sold it at the mall in Lafayette, IN

Robbie and not sure who the other security person was but he was awesome also. He helped open the machine allowing us to retrieve the phone.”

 

Chief of Police, Jeffrey S. Phillips, Rensselaer Police Department


“Our community had a rash of property being stolen out of vehicles. My Department worked on tracking a stolen credit card being used at Giant in Carlisle Pa. It was discovered the same people on the video at the Giant Store using the card had went to the ecoATM and deposited two phones. Some of the property stolen from the vehicles were cell phones. With getting the phones back and receiving the report showing who did the transaction we are now prosecuting four people for the many thefts in our Community and neighboring Communities.” 

Chief Thomas Day, Mt. Holly Springs Borough, PA Police Department


“The unknown suspect committed a burglary of motor vehicle and turned in an iPad that was taken from this burglary into a kiosk. I contacted ecoATM and everyone I spoke with were extremely helpful. I am very pleased with the assistance of ecoATM.”

Colorado – Name & Agency Withheld Upon Request


“Office of Technology Services ordered a cell phone from Verizon Wireless. The phone was shipped on 1/27/16, arrived on our campus on 1/29/16 and reached its destination on 2/1/16. The cell phone wasn't in the Fed Ex Box when opened. A report was completed by this Officer, Cpl Merritt. The box and left over contents were sent to the MD State Police Crime Lab for Forensic testing. On Monday, 8/8/16 I received confirmation that prints recovered belonged to a subject.  It was learned that [the subject] while working as an employee for Fed Ex in PA had been stealing cell phones and re-taping and shipping the boxes as in this case. My report wasn't written as a theft due to not knowing if the theft occurred on our campus. [Subject] was taking the phones to a kiosk in PA and either using a friend to cash in the phones or he used his own ID. In this case, the ESN number for our phone was one that the [subject] cashed in at this ECO ATM. Great job by [ecoATM]!”

Corporal Glenn Merritt, Towson University, MD Police Department


“Victim lost phone which was recovered by an unknown male. The victim was contacted regarding the return of the item, however, the male requested a sizeable reward for the phone's return. If payment could not be met, the male was going to sell the phone for self-profit. ecoATM was helpful in entering the phone's serial number and flagging the item in the event it's sold in the future, which would result in the recovery of the property and its return to the proper owner. Thank you!”

Corporal Vincent Medveckus, Lower Salford Township, PA Police Department


“It was wonderful interacting with you and your company yesterday! I cannot thank you enough for your time and assistance related to our investigation. You and your company are assisting us in making a very successful arrest, resulting with victims who are very satisfied, which is unfortunately almost never a result."

Criminal Investigator Corporal Daniel Erdman


“It was wonderful interacting with you and your company yesterday! I cannot thank you enough for your time and assistance related to our investigation. You and your company are assisting us in making a very successful arrest, resulting with victims who are very satisfied, which is unfortunately almost never a result."

Criminal Investigator Corporal Daniel Erdman


“I have contacted them for assistance in some cases a couple times. In March of 2015 ecoATM extended an invitation to us from the CVPD Criminal Investigations Unit for a day trip to their headquarters. They showed us how they operate and how they are very Law Enforcement friendly. I was surprised to hear the many different ways they can assist Law Enforcement. Not just in locating a cell phone. We were impressed with their operations. They were very hospitable.”

CSO Nicole Hobson, Chula Vista, CA Police Department


"I wanted to share a success story in regards to ecoATM and thank you for assisting our agency. 

During the last part of January and the first part of February 2015 we were getting hit really hard on Auto B&Es. It was very obvious the same offenders were committing these crimes. We had nearly 45 cases involving over 60 vehicles broken into and various items stolen. We also had one home broken into and 3 vehicles stolen. 

I located a phone on ecoATM matching the description of one stolen the prior day. The victim did not know her serial number or IME number. I called and spoke with one of your representatives, I think it was Sean Flaherty. He later returned the phone to me and it was our stolen phone.  Not only was I able to release the stolen phone to the victim but I definitely had the right suspect (Offender). 

On February 9, 2015 I was contacted by Winston-Salem Police about an incident in their jurisdiction. According to them, four males were breaking into vehicles and the home owner walked out and confronted them. One of the offenders shot at the home owner and shot into his home. I was able to give them the name and address of my offender. They went and questioned him and the and three others admitted their involvement. (It should be noted the home owner shot at is a Police Officer and serves on a federal agency task force). 

All four of these offenders were charged in our city and Winston-Salem the following are the numbers:

49 counts of Auto B&E
34 counts of Larceny
8 counts of Larceny of a Motor Vehicle
2 counts of B&E Residence
3 counts Poss. of Stolen Property
3 counts of Obtaining Property by False Pretense
1 count of Assault with a Deadly Weapon with Intent to Kill
16 counts of Discharging a Firearm
I count of Poss. Of a Firearm by Felon
I was also able to recover $3,450.00 in stolen property. 

LeadsonLine and ecoATM have been very good investigative tools for us. In closing I want to thank you, your employees and your company for the constant help you provide Law Enforcement across the country. "

Det. Alan Cox
Kernersville Police Dept. NC

Det. Alan Cox


"I wanted to share a success story in regards to ecoATM and thank you for assisting our agency. 

During the last part of January and the first part of February 2015 we were getting hit really hard on Auto B&Es. It was very obvious the same offenders were committing these crimes. We had nearly 45 cases involving over 60 vehicles broken into and various items stolen. We also had one home broken into and 3 vehicles stolen. 

I located a phone on ecoATM matching the description of one stolen the prior day. The victim did not know her serial number or IME number. I called and spoke with one of your representatives, I think it was Sean Flaherty. He later returned the phone to me and it was our stolen phone.  Not only was I able to release the stolen phone to the victim but I definitely had the right suspect (Offender). 

On February 9, 2015 I was contacted by Winston-Salem Police about an incident in their jurisdiction. According to them, four males were breaking into vehicles and the home owner walked out and confronted them. One of the offenders shot at the home owner and shot into his home. I was able to give them the name and address of my offender. They went and questioned him and the three others admitted their involvement. (It should be noted the home owner shot at is a Police Officer and serves on a federal agency task force). 

All four of these offenders were charged in our city and Winston-Salem the following are the numbers:

49 counts of Auto B&E
34 counts of Larceny
8 counts of Larceny of a Motor Vehicle
2 counts of B&E Residence
3 counts Poss. of Stolen Property
3 counts of Obtaining Property by False Pretense
1 count of Assault with a Deadly Weapon with Intent to Kill
16 counts of Discharging a Firearm
I count of Poss. Of a Firearm by Felon
I was also able to recover $3,450.00 in stolen property. 

Leads Online and ecoATM have been very good investigative tools for us. In closing I want to thank you, your employees and your company for the constant help you provide Law Enforcement across the country. "

Det. Alan Cox, Kernersville Police Dept. NC


"On a related note, I must say that working with ecoATM has been a wonderful experience. The most I’ve had to wait for recovered property has been two business days. My office’s prosecution rate where ecoATM has provided information has been 100%! Makes my job so much easier! Keep up the good work!"

Det. Evants, Southwest Ohio


“Cell phones were stolen by an acquaintance. Recovered by ecoATM.”

Det. Michael Justice, Cobb County Police


"I would like to thank  you for your assistances. You’ve made my job so much easier. Your response time was unbelievable and quicker than any other company I had to deal with when trying to retrieve stolen property. I would like to give you an A+.  Every experience I’ve had dealing with your company had been a pleasure and I wanted you and your company to know that. Due to your help, I was able to clear a case by arrest, get the victim’s property back and will list your company as a victim of Theft by Deception so your guys can get restitution for your lost.                                                                     

Thanks again"

Det. T.F. Spangenberg


“[Suspect] sold three stolen phones to an ecoATM.  [Suspect] works for AT&T Wireless and stole numerous phones from his employer. He confessed that he took them directly out of the box and walked out of his store into the mall and sold them to an ecoATM. [Suspect] was caught on the ecoATM camera still wearing his AT&T shirt.”

Detective Alex Asay, Salem, OR Police Department


“Very quick response.”

Detective Andy Norton, Bellevue, WA Police Department


“I had a stolen IPad that needed to be recovered for a victim. The incident was handled efficiently and professionally. I could not have received any better service from [ecoATM]. Thank you for all your help.”

Detective Boerste, Louisville Metro, KY Police Department


“I found numerous stolen iPods sold at ecoATM locations around Salt Lake County. I contacted ecoATM regarding the matter and provided the suspect information along with the database transaction records. I received the ecoATM reports extremely quickly from ecoATM with no issues. This is very rare for me and I was very impressed with their operation.”

Detective Brad Bailey, Cottonwood Heights, UT Police Department


“Prompt reply to request concerning stolen merchandise.”

Detective Brian Corrado, Colorado Springs, CO Police Department


“A cell phone was reported stolen in Phoenix, Arizona. It was sold at an ecoATM in Glendale, Arizona. An ecoATM representative contacted Phoenix P.D. and informed us that they had the phone.”

Detective Bruce Greenberg, Phoenix, AZ Police Department


“This iPhone was taken in a theft and sold the same day as the offense. I sent a message and the phone was put on hold. The assigned detective will follow up with the case. [ecoATM] has always been great in helping me and placing items on hold for me.”

Detective Charles James, Dallas, TX Police Department


"I want to tell you that you are the BEST company I have ever worked with as a Detective.  If banks were like you, we wouldn't have any check or credit card frauds because we would be able to arrest these people.

Thank you!"

Detective Chris Pingree


“I am extremely satisfied with the service.”

Detective Chuck Haley, Spokane, WA Sheriff’s Office


“Two persons involved in the theft of five iPhones that were then sold at two ecoATM locations.  [ecoATM] provided the quickest resolution I've ever dealt with for a pawn type situation. When I called [ecoATM they] already noted my release request through LeadsOnline. [ecoATM] offered to mail either me or the victim the recovered phones. Excellent work!” 

Detective Craig Lamp, Kent, WA Police Department


“[ecoATM] was able to provide me with all the information regarding the suspect and when the transaction had occurred.  [ecoATM] also sent the iPhone to us.”

Detective David Gonzalez, University of Houston – Clear Lake, TX Police Department


Suspect attempted to sell an improperly obtained cell phone at the ecoATM at Mission Viejo Mall but claimed the transaction was rejected because there was gum in the machine.”

Detective Ed Kim, Irvine, CA Police Department


“ecoATM and its staff are a well-oiled machine that has put a great deal of thought into the complex business of buying back cell phones and electronic equipment.  ecoATM has considered everything from the high tech and secure machines, live staff reviewing transactions, multilayered documentation of transactions, the environment, property hold and return policy, and a great partnership with the Law Enforcement community.”

Detective Gary Redfern


“[ecoATM] assisted with recovery of stolen phone and identification of suspect. This identification led to the arrest of an entire street robbery series across two states.” https://local.nixle.com/alert/5825335/

Detective Glenn Gossett, Chula Vista, CA Police Department


“We spoke to a suspect who possibly had child porn who told us that he sold the phone to the [ecoATM]. We contacted your company as a result of a training session you provided. After a phone call to [ecoATM], [ecoATM] sent me a report which provided GREAT information and said [they] would ship the phone to us, which we received quickly. Your company provides outstanding info and has amazing customer service. THANK YOU”

Detective Hirota, Sacramento, CA Sheriff’s Department


“Phone stolen from restroom inside Walmart, sold later to the ecoATM at same Walmart. I received the hit through LeadsOnline and contacted ecoATM. [ecoATM] was great to work with! Received the phone back quickly and identified the suspect through forensic analysis.”

Detective Jack Spencer, Evansville, IN Police Department


“We had multiple burglaries to schools in the San Diego Unified School District. The loss was over $450k. I had been working with [ecoATM] on a multi-agency project [where ecoATM loaned us iPhones to use as bait devices].  [ecoATM] was very supportive and helpful.  We were able to identify several suspects. The main suspect just plead our and received 4 years and 4 months in state prison thanks for [ecoATM].”

Detective Jay Gresham, San Diego Unified School District, CA Police Department


“On 6/20/16 I was contacted by Det. Joe Gallagher of the Glendale, AZ Police Department. Who saw that the item, that was sold at an ecoATM, was listed in NCIC. The item matches the item that I reported stolen. The actors in the pictures are appear to be the same actors who stole the cell phone. After making contact with the ecoATM, [they] were very helpful in tracking down the device and returning it to UMPD so that we could get it back to the victim.”

Detective Jerome Staquet, Upper Merion Township, PA Police Department


“Routine hit via LeadsOnline search. [ecoATM] was great. Arranged to FedEx the stolen cellphone back to us. Provided jpeg photos of the transaction.”

Detective Joe Watson, DeSoto, TX Police Department


“The suspect in this case by the use of a firearm demanded the complainant’s property including his cell phone.  After completing a leads on line search I found where the suspect in this case sold the complainants phone at ecoATM.  I emailed [ecoATM] on a Sunday and received a response back the same day. This is the second time I have had a robbery case where the suspect has sold the phone via the ecoATM and have had a great response and immediate assistance. Thank you for all the help.”

Detective Kenneth Edie, Houston, TX Police Department


“Complainant came into to PD to report that his cousin stole his cell phone and turned it into an ecoATM. CCTV photos showed the complainant standing next to the suspect as the phone was being sold.  [ecoATM] very quickly provided me with the CCTV photos which were instrumental when confronting the “victim” about the theft.  Had I not had those [photos] the complainant may have gotten away with fraud by getting the [cash paid out] and being able to keep his phone.”

Detective Kevin Eade, West Milwaukee, WI Police Department


“Cell phone was stolen from a vehicle and sold to the ecoATM at Kroger Newport, Kentucky. I submitted a request for confiscation and within a day I received confirmation that the phone would be shipped to me at my police department.  [ecoATM] handles all of my requests quickly and professionally.  [ecoATM] is an asset to law enforcement.”

Detective Larry Hoppius, Newport, KY Police Department


“A stolen cell phone was deposited into an ecoATM at a Walmart in Suisun City.  Gazelle-ecoATM handled the matter appropriately and in a timely manner.  I was given all of the information I needed and was told the cellphone would be shipped to the PD so I could give it back to the victim.”

Detective Lisa Carlock, Suisun City, CA Police Department


“Thank you for the rapid response. This is the 3rd or 4th time I have dealt with ecoATM and each time you guys make the process efficient and police friendly.”

Detective M. Kelly


“Thanks for the information that you provided, this is the first case I have dealt with EcoATM and I am thoroughly impressed with the technology that your company utilizes as well as the excellent and prompt cooperation in the investigation.”

Detective M.P. Smith


“By far the easiest. Was very impressed by how fast the whole conversation was and how quick I received the information. Thank you!!!”

Detective Megan Samano, Corona, CA Police Department


“Subject sold stolen phone through EcoATM. I contacted EcoATM and they are returning the phone to Sheriff's Office.”

Detective Roy Pesson, Calcasieu, LA Sheriff’s Department


Subject committed a residential burglary and upon gaining entry into the home during the early morning hours, stole three cell phones, two iPads and a man’s wallet.  Upon checking LeadsOnline, we discovered the suspect sold the three cell phones at a nearby kiosk. This gave us a terrific lead in the case and allowed us to track down the suspect. We were assisted by [ecoATM] who was very helpful in locating the cell phones and getting them back to us and ultimately back to our victim. The suspect was charged with Burglary and Residential Burglary.”

Detective Sergeant Frank Lara, Riverside, IL Police Department


“Victim was robbed of his cell phone in the entranceway to his apartment building by two suspects that fled the scene by vehicle. Victim cancelled his phone service prior to police arrival. AT&T was able to provide IMEI # for phone, at which point I contacted our Maryland ECOATM LE representative, who was able to flag the device and query the database for any possible transactions. At this point the phone device has not been located, however, ecoATM has assisted this investigator in the past which has led to recovery of stolen property and the successful prosecution of those responsible. ecoATM continues to be a valuable resource for Law Enforcement investigations, as it is a very efficient and reliable system. ecoATM employees continue to support Law Enforcement requests with thorough communication and timely responses; [ecoATM’s] dedicated professionalism reflects greatly upon your company.’ 

Detective Steve Davalli, Baltimore County, MD Police Department


“I saw the three items on the Nespin Pawn list and I emailed [ecoATM], and [ecoATM] responded to me almost immediately. [ecoATM] advised the items listed in the transactions I sent will be shipped to my department via FedEx, and the suspect will be suspended from further transactions with ecoATM.  If I get the items as fast as [ecoATM] emailed me, this will be the best interaction I have ever had with any business in getting the stolen property returned to its rightful owners. I really appreciate this company’s cooperation with law enforcement!”

Detective Todd Ventres, Holden, MA Police Department


“A cell phone iPhone 6 was stolen and sold in Lovejoy, Georgia Walmart to ecoATM. I called and spoke with [ecoATM] who without hesitation assigned a claim number and got the ball rolling to get this stolen property back to its owner. Great Job.”

Detective Tommy Brown Sr., Statesboro, GA Police Department


“I have worked with [ecoATM] many times, always been great to work with!”

Detective Trisha Walker, Arlington, TX Police Department


“After a series of armed robberies targeting college students the suspects were identified and arrested after an armed robbery on 4/17/16. The group was connected to a total of 9 armed robberies. Once the names were acquired I searched Leads on Line and discovered that one of the associates actually sold a phone to ecoATM in Clemmons, NC shortly after a robbery.  [ecoATM] assisted me on many occasions with identifying the phone in question and mailed it to me. Without delay. Outstanding.”

Detective WC Tyndall, Greensboro, NC Police Department


“This Detective was following up with an ongoing felony theft investigation, and was informed of the possible suspect’s name. This Detective used the LeadsOnline network to locate the person selling the stolen items to the ecoATM during the time frame of the theft.  This Detective then completed a request to hold the identified/stolen property, via LeadsOnline and then almost immediately received an email from ecoATM. [ecoATM] advised that [they] held the stolen property and requested my reply for a forwarding address to mail them to me, so that I can return them to the victim. The ecoATM staff, has ALWAYS cooperated fully with this Law Enforcement Agency and ALWAYS friendly and professional. Recovering stolen property from businesses is always a struggle, however, ecoATM is a pleasure to work with. I personally, have never been more appreciative, as I am with ecoATM Staff. Thank You for your continued assistance!!!”

Detective William White, Toledo, OH Police Department


Item located at ecoATM location, shipped back to police HQ.”

DFE David Smalley, Bensalem, PA Police Department


“Items stolen from a locked locker and later a burglary to a motor vehicle were located through the kiosk at the mall. The transaction report has led to identification and further evidence against at least 2 suspects in several cases still under investigation.”

Illinois – Name & Agency Withheld Upon Request


“I noticed a large amount of phones being sold to ecoATM by [a subject]. I contacted his employer and found they were missing several phones from their inventory.  I contacted [ecoATM] and [they] sent me all the information in reference to the stolen phones as well as a good number of phones back to the original owner.”

Inspector Dana Swanson, Oklahoma City, OK Police Department


“Burglary occurred on 9/5/2016, phone stolen.  Stolen phone sold on 9/7/2016.  ecoATM employee contacted victim & advised stolen phone was sold/recovered.  OCP contacted ecoATM & received photos of seller & ID of seller.  Charges filed with Okla. Co D.A. Phone returned to victim.”

Inspector Graham Robertson, Oklahoma City, OK Police Department


“A victim was robbed at gunpoint and forced to drive two suspects to ATM machines throughout our city forcing the victim to withdraw funds from his personal account. Suspects ended up taking victims phone and selling it at an ecoATM.  Responding patrol officers contacted ecoATM and collected valuable evidence from the machine including the stolen phone. Members of ecoATM were instrumental in assisting patrol officers and detectives who ultimately arrested the two suspects. On a side note one of the suspects had used the ecoATM on a prior occasion. After determining he sold a stolen phone he was prohibited from future sales. Our concern was how and if the subject would be alerted of law enforcements involvement. The fact that the suspect wasn't alerted to Law Enforcement’s involvement in the prior case contributed to his ultimate return to the same ecoATM. Only this time he brought his accomplice in this incident.  Kudos to your organization and to your team.”

Investigations Specialist Steve Smith, Glen Ellyn, IL Police Department


“We received a Leads Online hit on a cell phone entered into NCIC due to a theft. Within 109 minutes of the hold being placed, I received an email from Robert Bucci with ecoATM advising me that the phone would be forwarded to our department as soon as it was received by the distribution center. I was extremely happy with the speed in which Mr. Bucci contacted me!”

Investigator Angela Gates, Richmond County Sheriff's Office, GA


“We received a LeadsOnline hit on a cell phone entered into NCIC due to a theft. Within 109 minutes of the hold being placed, I received an email from ecoATM advising me that the phone would be forwarded to our department as soon as it was received by the distribution center. I was extremely happy with the speed in which [ecoATM] contacted me!”

Investigator Angela Gates, Richmond County, GA Sheriff’s Office


“The help via emails was great. When I got to the machine I called the company which assisted me with opening the machine to retrieve the cellphone. Instead of having to wait to have the phone sent back I was able to retrieve it before it was sent to the company.”

Investigator Timothy Renault, Redding, CA Police Department


“[ecoATM] assisted me with a stolen item. [ecoATM] was very helpful & proficient.”

Lieutenant Detective Donald Parhm, The University of Southern Mississippi, MS Police Department


“The first kiosk in the State of Mississippi (I believe) was installed in Northpark Mall, in Ridgeland MS. Since the kiosk was installed and people began to use it to recycle their devices, the communication with ecoATM staff has been wonderful. The company reached out to us prior to the installation with the date of install and educated us on procedures in the event a stolen device was located in an ecoATM. The partnership with LeadsOnline is a wonderful tool for investigators since all transaction information is uploaded to their database and shared with law enforcement agencies. In the event a stolen device is located in an ecoATM kiosk, the procedures for and support from staff is super easy and efficient."

Lieutenant John R. Neal


“EcoATM helps police deter phone thefts, track lost devices.”  “Retail thieves identified easily with help from LeadsOnline” "Here's one that's a bit unusual. I received an email from a loss prevention person at one of our department stores with surveillance photos of a couple who had been shoplifting game controllers from the store. She was asking if anyone could identify the two suspects. I used LeadsOnline to identify nine potential individuals. I narrowed the list to two based on relative age of the individuals in the surveillance photos. I found that they both had been selling, not only game controllers, but also cell phones to the ecoATM machines at our mall. Knowing that ecoATM takes photographs of people transacting business at their kiosks, I pulled up the ecoATM tickets with attached photos and had perfect pictures of both suspects with their identifying information, drivers’ licenses and thumbprints. One of the photos even showed both suspects together at the kiosk." 

https://www.leadsonline.com/main/news/2014-news-archive/ecoatm-helps-police-deter-phone-thefts-track-lost-devices.php

Loraine Burger, PoliceOne


The victim locked and secured her vehicle in the parking lot of her apartment complex on May 19, 2016 at approximately 1735 hours and at approximately 1100 hours on May 20, 2016, victim discovered her vehicle had been burglarized and an Apple IPhone 5c among other items were stolen. Victim provided a description of the cell phone as well as the IMEI number. ecoATM handled the matter in a very professional and efficient manner.”

Management Analyst Desiree Perry, Fresno, CA Police Department


“While attempting to locate suspect, Detective Nesbitt entered the name of a known associate of suspect. The associate's name came up in a ecoATM transaction. When the transaction was viewed, the homicide suspect was standing with the associate during the transaction.  That led to a phone call being made to the local PD. Suspect was tracked to as relatives house in that area and he was arrested without incident.”

Master Police Detective William Nesbitt, Newport News, VA Police Department


“[ecoATM] was more than helpful.  [ecoATM] explained the process on how the transactions are completed.  [ecoATM] flagged the phone I'm looking for as being stolen in case it comes at a later date.  [ecoATM] also followed up with an email, letting me know that the phone in which called about finally had a serial number listed, and was not the phone I was looking for. I appreciated [ecoATM’s] time and effort.”

Master Police Officer/Detective Jon Hartle, Fairfax County, VA Police Department


“[ecoATM was] extremely professional, polite and efficient. Their service and information was extremely helpful to our case.”

Nevada – Name & Agency Withheld Upon Request


I wanted to let you know that your cooperation and prompt attention helped Corporal J.E. Kincaid solve the petit larceny case regarding the Galaxy S5 cell phone.  Warrants were obtained and the accused was arrested. 

Thanks again! 

Brenda Capehart

Office Assistant, West Virginia State Police

Office Assistant, West Virginia State Police - Brenda Capehart


S stole V's phone, tried to convert it at Verizon to personal use, couldn't, and sold it to ecoATM.  ecoATM gave me the S info, and sent the V back their phone.”

Officer Andrew Polik, Vacaville, CA Police Department


“A phone was stolen from a building and was sold at an ecoATM in Burlington, VT the following day. ecoATM was successful in helping me track down the phone and ensure its return to the rightful owner.”

Officer Ellerman, Burlington, VT Police Department


I would like to say that I greatly appreciate the effort and time you and your organization have put forth in terms of assisting me with my investigation. If more companies worked with the police as your company has, I'm convinced there would be less crime in the world. 

Thanks, 

Officer Kyle Walker


“I made contact with [ecoATM] in reference to the larceny of this item. [ecoATM] was courteous and efficient in processing the claim. In a matter of days [ecoATM] was able to locate the item and facilitate its return to our department.”

Officer Mala Bansal, Strasburg, VA Police Department


"Thank you so much for the information.  I have been beyond impressed with you and ECO ATMs assistance throughout the process.  I have been a police officer for over 14 years and have never had this much support through any similar process.  Thanks again for your help."

Officer Marcos Pulido


“Victims auto was broken into and the suspect eventually sold the cell phone to ecoATM machine in local grocery store. [ecoATM] (guy is all over it!) contacted me to advise he had the victim's cell phone and what did I wish to have done with it. Contacted the owner was given some more details and asked [ecoATM] to send it to me. After having victim check phone etc. I will be processing criminal charges against to guy that sold it to you guys (of course with the assistance of the reports [ecoATM] supplies).”

Ohio – Name & Agency Withheld Upon Request


“In just one day [ecoATM] assisted me, the matter was resolved and my case was closed.”

Patrolman James Erwin, Irondequoit, NY Police Department


“The staff assisted me with locating the victim's phone and providing me with suspect information.”

Patrolman Senni, Burlington Township, NJ Police Department


“I cannot say enough positive things about the service I received from [ecoATM]. Top notch staff!”

Police Officer Danielle Hartmann-Wilson, Milford, OH Police Department


I received an alert from LeadsOnline and verified that the serial numbers matched and that the number entered was in fact a serial number and not a UPC number. I contacted [ecoATM who] located the phone because it had been collected and then made arrangements to ship it to our Police Department.”

Sergeant Eric Gossman, Warner Robins, GA Police Department


“A stolen cell phone was entered into TCIC/NCIC via the serial number of the phone. The phone was sold to the EcoATM. The procedures in place by EcoATM and Leads on Line, determined the phone was a stolen phone.  Sgt. Garbacik contacted the representative of EcoATM about the stolen cell phone being in the possession of EcoATM. EcoATM quickly responded, and located the phone. Arrangements were made to return the phone to Sherman Police Department, and ultimately to the rightful owner. Without the prompt and courteous service of EcoATM the phone would not have been located and returned to the proper owner.”

Sergeant Garbacik, Sherman, TX Police Department


“Person who cashed in the cell phone was a boyfriend of the alleged cell phone owner, who took the phone without permission.  ecoATM already assisted this officer in providing a transaction report. Thank You.”

Sergeant Ron Raymond, Chartiers Township, PA Police Department


“[ecoATM] was instrumental in assisting with our investigation. [ecoATM] provided two iPhones for us to use in testing a cell phone thief. Thanks to [ecoATM’s] assistance, we were able to apprehend the individual. The case is pending criminal prosecution.”

Special Agent Angela Foltz, U.S. Postal Service, OIG, Philadelphia


“Student reported her Samsung Galaxy S7 stolen during lunch. Entered the following day on GCIC / NCIC. Notified by Gwinnett Police that ecoATM had it. Recovered phone from kiosk, returned to owner. Prosecution pending.”

SRO J W Mashburn, Gwinnett School Police, GA


“I was assisted in a timely fashion and everyone I spoke to was very professional and helpful. It is very nice to work with a company like ecoATM that is happy to assist Law Enforcement.”

SRO Scott Day, Bloomington, IL Police Department


"Thank you again for the great cooperation from you and your company"

St. Tammany Sheriff’s Office, St. Tammany Parish, LA


"It's great getting the State DL/ID required by seller at time of transaction along with the actual live photo of the subject at the kiosk; this allows us to prove who is conducting the transaction. Love that the fingerprint is required in case identity of the subject at the kiosk is in question; we have a viable print to compare to a subject if needed."

Detective Trisha Walker, Arlington, TX Police Department

State DL/ID required by seller at time of transaction


“LeadsOnline and ecoATM help identify a jewelry shoplifter” "I was investigating an incident involved shoplifting numerous pieces of jewelry valued at over $200. The victim had security cameras and decent footage of the female suspect. The victim was able to obtain the license plate number of the vehicle the suspect left in, which belonged to a male. Through my investigation, I was able to find a female matching the description of the suspect. Initially, the only pictures I could find of the female were old, making it difficult to identify her as the suspect in the incident. Through LeadsOnline, I was able to find a recent pawn by the female in which she sold a cell phone at ecoATM. Because ecoATM takes pictures of the individuals, I now had an updated photograph which led to identifying the suspect. LeadsOnline has been an invaluable investigative tool, not only for finding stolen items but personal information on potential suspects, photographs, and current information. Thank you."

https://www.leadsonline.com/main/success/retail-theft.php

Tom Haynie, Medford Police Department, Oregon


“Stolen phone was sold to ecoATM.  ecoATM was able to locate the phone and provide all the transaction details all within the hour after I called. GREAT customer service and easy to speak with!”

Trooper Michael Piscitelli, Pennsylvania State Police


“[ecoATM] emailed me about a lost phone message a processor found on the phone.  I asked for the phone to be shipped to me for eventual return to the victim.  As usual, very good communication by [ecoATM] and quick results.”

Washington – Name & Agency Withheld Upon Request


“I really appreciate your cooperation and quick response in this matter.  I wish all companies, banks, etc. were as helpful as ecoATM."

Willowick Police Department, Willowick, OH